Introduction

  1. Horsense Polska Monika Aleksandrowicz with its seat in Jemiołowo, 11-015 Jemiołowo 33J, REGON [National Business Registry Number]: 362252907, NIP [Tax ID]: 7393654480 enables purchase of goods on the website www. horsense.pl
  2. Terms and Conditions specify the rules for ordering products via the store.



Rules for using horsense.pl store.

  1. A sales agreement is concluded between the person using the Internet store (the Customer) and Horsense (the Store).
  2. Recording, securing, and sharing of relevant provisions of agreements concluded by means of distance communication shall be performed through delivery of the proof of purchase (receipt or VAT invoice) to the Customer along with the products.
  3. In order to use the store, one has to read and accept these Terms and Conditions.
  4. In order to make a purchase in the online store horsense.pl and, at the same time, conclude a sales agreement, one has to make an order on the website of the store or, in the case of foreign orders, make an order by sending an e-mail to zamowienia@horsense.pl.
  5. Orders may be made 24h a day.

    Execution of orders shall be conducted on working days, from Monday to Friday, from 9:00 AM to 4:00 PM. Orders made on non-working days shall be executed on the first working day after the day the order was made on. During the Christmas season (10-24 December), time for execution of orders is extended to maximally 48 hours.

  6. The customer places orders without the need to register his or her personal information on the website (without the need to log in).
  7. In order to place an order, it is required to select products from the offer of available stock, choose their size and quantity, and add them to the shopping cart.
    The condition required to place an order is to fill in the form "Cart/Shipment info" with contact information required to execute the order.
  8. Until the user clicks the "Pay" button, he/she is able to modify the order and the delivery address.
  9. After clicking "Pay", the user will be redirected to the website of Payu.pl, the company that is the payment intermediary of horsense.com.
  10. After paying for the order by using the selected payment method (read more about payment methods in the section "Payments") and crediting the payment on the account, the Customer shall receive an e-mail with the confirmation of accepting the order. The confirmation will be sent to the e-mail address specified by the Customer. It will include information concerning order details, the selected type of delivery, and shipping data.
    In the case in which you paid for the order, but did not receive the confirmation, please contact the store: sklep@horsense.pl, zamowienia@horsense.pl
  11. After the confirmation is received, the sales agreement for goods ordered by the Customer is deemed concluded.



Delivery and acceptance

  1. Products shall be delivered to the given address within Poland by the freight forwarding company DPD or by Polish Post through priority registered mail. Fees for the delivery of products are specified during the process of placing an order and depend on weight of the shipment and costs of packaging. The expected delivery time of a courier shipment is 2 working days from the date the shipment was sent on. Courier shipments are sent every day until 12:00. Orders made after that hour will be sent on the next working day.

    Shipments by post are sent every day until 2:00 PM. Orders made after that hour will be sent on the next working day. (Attention! During Christmas season, i.e. 10-24 December, time for sending goods is extended to 48 hours). In the Republic of Poland, products sent through Polish Post (priority registered mail or priority package) should be delivered within 2 working days,

  2. Delivery abroad is executed only through services offered by Polish Post (priority registered mail or priority package). The expected delivery time within Europe is 3 working days.
  3. Delivery costs concerning purchased Goods shall be paid by the Customer. Delivered goods include a proof of purchase (receipt or VAT invoice).



Payments

  1. Prices for products are stated in the store in Polish zlotys and include all their components, including VAT, customs, and taxes.
  2. The customer shall pay for ordered products by making a bank transfer, via electronic payment performed in the PayU.pl payment system directly to the company bank account of the store after determining details of the order via e-mail. Execution of an order paid by a bank transfer or a credit card shall start after the payment for goods has been received, the payment has been credited to the account of the store or the entity being an intermediary in the transaction (PayU.pl) Methods of payment

    Horsense offers settlement of transactions through the service Platnosci.pl (PayU.pl) on which it is possible to choose one of the following payment methods:

    • mTransfer (mBank)
    • Payment through Inteligo (Inteligo account)
    • MultiTransfer (MultiBank)
    • Przelew24 (BZWBK)
    • ING Bank Śląski
    • Pay with Nordea
    • Transfer from BPH
    • Pekao24 (Bank Pekao S.A.)
    • iPKO (Bank PKO BP)
    • MilleNet (Millennium Bank)
    • Deutsche Bank PBC S.A.
    • Kredyt Bank S.A. (KB24)
    • Lukas Bank
    • CitiBank Handlowy
    • InvestBank
    • Bank Gospodarki Żywnościowej- Meritum Bank-Polbank EFG
    • Getin Bank
    • Eurobank
    • Raiffeisen Bank
    • a regular bank transfer



Complaints and returns

  1. Products offered by the store are brand new.
  2. In the case in which a product has defects that make it incompliant with the agreement, a complaint may be submitted by mail by sending the goods back together with the receipt and description of defects, by registered mail to: Horsense, Jemiołowo 33J, 11-015 Olsztynek, with the note: "Complaint". The Customer shall receive information on the method the complaint will be dealt with within 14 days from the date on which the store received the shipment with claimed goods. In case of a positive decision concerning the complaint submitted by post, the Store shall send to the Customer a faultless (repaired or new) product within 14 days. If it appears impossible, the Store will reimburse the amount paid for goods, including costs of shipment.
  3. In case of a negative decision concerning the complaint, goods will be sent back together with an opinion justifying the refusal. In such cases, costs for sending the goods are non-refundable.
  4. Upon receipt of products, the customer shall be obligated to check their condition. Any possible mechanical damage of products and/or the shipment caused during the transport should be notified in attendance of the person delivering the product.
  5. The customer shall have the right to withdraw from the sales agreement without specifying the reason within 14 days from the date on which goods were received. Withdrawal from the agreement must be in writing, sent to: zamowienia@horsense.pl or by sending goods back to the store to the following address: "Horsense, Jemiołowo 33J, 11-015 Olsztynek", with a note: "Return". The product must be returned in an unchanged state without traces of use and in the original package with the proof of purchase (receipt or VAT invoice). Costs for sending goods back to the store shall not be reimbursed.
    Reimbursement of money for the claimed goods shall be sent to the account number specified by the Customer within 3 days from the delivery of returned goods. Reimbursement shall include the price for goods covered in the agreement in relation to which the Customer exercised the right of withdrawal, as well as the costs of delivery of goods to the Customer.
  6. The store shall have the right to reject a return of goods in case of damaged goods or delivering defective goods with traces of use.
  7. The store shall not accept any shipments sent as cash on delivery.



Other

  1. Personal data shall be processed only by Horsense Polska Monika Aleksandrowicz with its seat in Jemiołowo, 11-015 Jemiołowo 33J in order to execute orders made on the online store horsense.pl and for marketing purposes of Horsense Polska (pursuant to the Act of 29 August 1997 on the protection of personal data, Polish Journal of Laws no. 133 item 883).
  2. The sales agreement for products shall be subject to Polish law. The agreement shall be concluded in Polish.
  3. For matters not covered by these terms and conditions, relevant provisions of the Civil Code or other acts concerning activities and operations of a shop shall apply.
  4. The store reserves the right to make amendments to these terms and conditions. Amendments shall be binding as soon as they are published on the website of the store. Such changes shall not affect rights acquired by Customers who use the store.



COMPLAINTS AND REPLACEMENT:

If the product you have received from us does not meet your expectations or the size appeared incorrect, you have the right to replace the product. Willingness to replace the product must be notified within 14 days from receipt of the shipment. After that period, replacements shall be rejected. In case of replacement, one shall have to:

  1. complete in full the replacement form (download the form)
  2. send goods that need to be replaced back* with the form by a courier of Poczta Polska (Polish Post) at one's own expense

    WE SHALL NOT ACCEPT SHIPMENTS SENT AS CASH ON DELIVERY

  3. make payment for the return shipment in the amount of PLN 16
    (account no. for the payment for shipment: 70 1090 2590 0000 0001 3119 0558)


* sending goods back:

  • goods must have the original packaging and all product tags
  • goods must not show any signs of usage, such as e.g. dirt or scent, which show that the product was used or tried on improperly
    The above mentioned conditions must be met in order to have the replacement accepted. Otherwise, the case may be not dealt with.


In case of a return, one will have to:

  1. complete in full the return form (download the form)
  2. send goods back* together with the form by a courier of Poczta Polska (Polish Post) at one's own expense

    WE SHALL NOT ACCEPT SHIPMENTS SENT AS CASH ON DELIVERY

  3. attach the proof of purchase (receipt or invoice)


* sending goods back:

  • goods must have the original packaging and all product tags
  • goods must not show any signs of usage, such as e.g. dirt or scent of perfumes, which show that the product was used or tried on improperly
    The above mentioned conditions must be met in order to have the return accepted. Otherwise, it may not be dealt with. If the goods you received from us have defects, you shall have the right to file a complaint.

In case of a complaint, one will have to:

  1. complete in full the complaint form (download the form)
  2. send goods back together with the form by a courier of Poczta Polska (Polish Post) at one's own expense

    WE SHALL NOT ACCEPT SHIPMENTS SENT AS CASH ON DELIVERY

  3. attach the proof of purchase (receipt or invoice)

Horsense Polska shall reserve the right to refuse accepting a complaint caused by the fault of the customer.

SHIPMENT DETAILS:
Horsense Polska
JEMIOŁOWO 33J
11-015 OLSZTYNEK
Replacements, returns, and complaints shall be dealt with within 10 working days from the date on which the shipment was received.


Informujemy, że wszystkie Twoje dane są chronione uwzględniając aktualne przepisy RODO. Korzystamy również z plików cookies w celu realizacji usług zgodnie z Prawem Telekomunikacyjnym.
Administrator Danych, Polityka Prywatności.